International Shipping and Returns
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Can I return my international order?
Unfortunately, due to the cost of processing international returns, we aren't able to offer any returns for our international customers at this time. -
Lately, some NHV customers from Australia are being requested to provide an Import Permit to Australia Quarantine, in order to clear their packages. To avoid any potential inconveniences, we recommend all Australian customers to apply for this import permit in advance. Here’s how to apply: - ...
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How do you ship international orders?
Our international shipping is through DHL and generally takes 2-10 business days. Please keep in mind that there may be additional VAT or duties due to DHL before delivery, which is not included in the cost of shipping. This varies by country and region. -
What Countries Do You Ship To?
We ship globally to pet parents and pet professionals around the world. We have shipped to Australia, New Zealand, Europe, India, Saudi Arabia, Asia and Africa. We currently do not ship to Vietnam, Thailand, Mexico, Central America (Panama, Costa Rica, Nicaragua, Honduras, El Salvador, Guatemala,... -
Will I have to pay taxes or duties?
Please keep in mind that there may be additional VAT or duties due to DHL before delivery, which is not included in the cost of shipping. This varies by country and region. We do not have any control over these fees. For exact costs, contact your local customs office.